Last Updated: October 8, 2026
This Refund & Returns Policy applies to all purchases made through INVATAL, including LMS course enrollments and client service/project engagements (web design, development, branding, digital marketing, and related services). By making any payment to INVATAL, you agree to the terms below.
- LMS COURSES
All course purchases are final. Once a course has been purchased and access granted, no refund will be issued, except where required by applicable law. This includes, but is not limited to:
- Change of mind after purchase
- Not completing the course
- Dissatisfaction with content, teaching style, or results
- Purchasing the wrong course by mistake
- Not having enough time to study
We encourage you to review course descriptions, previews, and free sample content before purchasing.
- CLIENT PROJECTS (WEB DESIGN, DEVELOPMENT & OTHER SERVICES)
For all agency services, an advance payment is required to reserve your project slot and begin work. This advance payment is non-refundable once:
- The project slot has been reserved for you, and/or
- Work has commenced (including planning, design drafts, development, content creation, or any other project-related activity)
This applies regardless of the project stage at which you choose to cancel, pause, or withdraw, including cases where you are unhappy with progress, change your mind, or no longer wish to continue for any reason.
Any remaining project balance (beyond the advance) follows the same no-refund terms once work on that stage has begun.
- NO REFUND ON ANY PAYMENT: GENERAL POLICY
To be absolutely clear: INVATAL does not provide refunds on any payment, including advance payments, partial payments, or full payments, for any course or service, once that payment has been made and the corresponding work or access has started or been reserved, except where required by applicable law.
- PAYMENTS AND DELIVERY
- All payments are processed securely through our payment gateway, OnePay, in Sri Lankan Rupees (LKR).
- Course access is digital and is activated after your payment is confirmed. No physical goods are shipped.
- Client project work begins after your advance payment is confirmed and the project scope is agreed.
- If you do not receive access after a confirmed payment, please contact us and we will fix the issue.
- DUPLICATE OR FAILED PAYMENTS
If you are charged more than once for the same order because of a technical or payment error, we will reverse the duplicate charge after verifying it. This is a correction of an error and not a refund of a valid purchase.
If your payment fails but money is deducted from your account, please contact us with your payment details and we will help resolve it with the payment gateway.
- PAYMENT DISPUTES
If you have a concern about a payment, please contact us first so we can try to resolve it quickly before you raise a dispute with your bank or card provider.
- WHY WE HAVE THIS POLICY
- Course content and access are digital products delivered instantly upon purchase.
- Project slots and advance payments reserve our time, resources, and scheduling exclusively for you, which prevents us from accepting other clients for that slot.
- YOUR ACKNOWLEDGEMENT
By making a payment to INVATAL, whether for a course or a client project, you confirm that:
- You have read and understood this Refund & Returns Policy in full
- You accept that all payments made are non-refundable under the terms above
- You have had the opportunity to ask questions before making payment
- CONTACT US
If you have any questions about this policy before making a payment, please contact us at: Email: info@invatal.com Phone: 076 0732 084
We recommend reaching out with any doubts before payment, as no refunds will be issued afterward.